Click below to find out more about our open positions here at Wisr.

Customer Success Associate 

We are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion.

The Customer Success Associate will:

• Work closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal
• Manage the technical and project portions of onboarding new customers
• Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions
• Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly
• Create customer enablement materials such as articles, tutorial videos, webinars, and more
• Provide technical support and troubleshooting via our support ticketing system for end users
• Act as a channel for customer feedback as they present their goals and needs to improve Wisr
• Perform onsite or webinar-based training for customers, as needed
• Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success
• Be a strong advocate for your customers in higher education
• Up to 20% travel when safe travel resumes

Still think you might be a great fit? We’re always open to talking with professionals who are passionate about higher education. Let us know what you’re looking for, and we’ll explore how we could partner.

Request the product overview packet for details on pricing, features, and implementation.

Request the product overview packet for details on pricing, features, and implementation.

Request the product overview packet for details on pricing, features, and implementation.

Request the product overview packet for details on pricing, features, and implementation.

Request the product overview packet for details on pricing, features, and implementation.

Request the product overview packet for details on pricing, features, and implementation.

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Answer a few questions and we’ll send you a detailed product packet with information about pricing, implementation, and features.

Request the product overview packet for details on pricing, features, and implementation.

Support for recent graduates who are exploring careers or searching for jobs

The challenge

Career support often disappears as soon as a student graduates, leaving young alumni to fend for themselves.

How Wisr can help

Denison implemented a program called Design Your Next Five in which young alumni set five-year goals and select a team of “life advisors” to help them reach those goals. Wisr provided the infrastructure that participants use to find and contact the advisors. Young alumni can search for advisors using criteria like undergraduate major, industry, employer, job title, location, and volunteer items. When they find someone of interest, it’s easy to reach out with a direct message or a request for a call, complete with an agenda builder. Participants also join a private Design Your Next Five community for access to relevant articles, webinars, and events.

Tips for landing jobs and internships plus job opportunities from alumni

The challenge

Juniors, seniors, and young alumni are competing for increasingly competitive jobs and internships, but college curriculum rarely addresses career readiness.

How Wisr can help

Career development administrators decided to host workshops on three topics: resume and cover letter writing, networking, and interviewing. During the workshops, trained advisors gave students in-person feedback on their resumes and interviewing skills. To provide ongoing support, the advisors and students who met at the workshops received invites to join a community in WisrConnect where they could continue to exchange resume drafts and feedback. Meanwhile, administrators could offer exclusive access to events and resources for workshop attendees through the community.

Resources and discussions to help first-gen students overcome barriers

The challenge

First-gen and low-income students must overcome challenges like little parental guidance, financial burdens, imposter syndrome, and balancing schoolwork with jobs and families.

How Wisr can help

UChicago used WisrConnect to facilitate a program to match first-gen students with alumni mentors from similar backgrounds. Having faced and overcome some of the same barriers, the alumni mentors are perfectly prepared to walk students through similar challenges. Beyond mentorship, the program provides communities where members from similar backgrounds can talk one-on-one or join forum-style Q&A discussions.

Long-term mentors to help student-athletes manage time and explore careers

The challenge

Student-athletes face unique challenges like managing schoolwork on top of demanding practice schedules and demonstrating the value of their experience while applying for jobs and internships.

How Wisr can help

Student success administrators created a program to match student-athletes with alumni mentors on Denison’s WisrConnect platform. Participants and their mentors were to touch base twice a semester to set goals and talk about progress. Recognizing that the first conversation can be intimidating, Denison used WisrConnect to suggest check-in agendas and topics of conversation. To make sure students got the most out of the program, Wisr automatically tracked when pairs were connecting and sent reminder emails when they were overdue for a check-in. As more students have joined the program, Wisr has run quarterly reports measuring how long pairs spend talking and the outcomes for students in the program.

Resources plus Q&A for prospective students and parents during admissions

The challenge

Prospective students and parents don’t always have reliable sources to turn to with questions about admissions. Underserved applicants like first-gen and low-income students face even more barriers than peers. On top of the usual stress of applications, these students must overcome challenges like little parental guidance, financial burdens associated with application fees, and balancing applications with jobs.

How Wisr can help

A network for prospective students and parents lets you provide better support during the admissions process. You can create Q&A communities mediated by trained admissions volunteers to answer prospective students’ questions like

Where should I live on campus?
Which meal plan makes the most sense?
How hard is my major?

and parents’ questions like

What financial aid options are available?
How is the job outlook for graduates?
What safety precautions should students take?

Meanwhile, students with specific needs can get more specialized resources. First-gen students, for example, can take advantage of advisors trained to help with navigating the red tape surrounding applications. Minority students can find information about scholarships they’re eligible for.

Professional support for women staff and faculty in higher education

The challenge

Throughout our conversations with over 300 institutions that have worked with us or attended a Wisr summit, we’ve observed that women are glaringly underrepresented in upper-level positions in higher ed. The research agrees. According to the American Council on Education, only 30% of university presidents are women, and only 5% are women of color.

How Wisr can help

To drive conversations about this underrepresentation, Wisr launched a ten-city summit series called HIGHER. The series gathered outstanding women who work in higher education to address challenges like finding mentorship and advancing above the glass ceiling. A pattern began to emerge: women in higher education benefit when they can connect with women who’ve had similar experiences. To facilitate more of these connections, Wisr provides networks for professional development for women staff and faculty. WisrConnect provides infrastructure for intersection communities like:

Women of color
LGBTQ+ women
Women in STEM fields

and facilitates conversations on relevant topics including:

Being assertive during meetings
Ending harassment in the workplace
Moving up the career ladder
Supporting more junior staff and faculty
Finding more senior mentors
Balancing family and career
Closing the pay gap
Feeling comfortable in man-dominated fields

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.

Tell us about yourself and you’ll instantly get a direct link to watch the master class. Don’t worry – we never share your information.